Refund & Returns Policy
Effective Date: 10/10/2024
Business Name: Valentiss
Country of Operation: Australia
At Valentiss, customer satisfaction is our priority. We want you to be completely happy with your purchase. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds in compliance with Australian Consumer Law.
1. Eligibility for Returns
You may request a return within 14 days of receiving your order if:
- The item is unused, in its original packaging, and in the same condition as received
- You received the wrong or damaged item
- The product is significantly different from its description on our website
Items that have been used, altered, or damaged by the customer are not eligible for return.
2. Non-Returnable Items
Certain items are not eligible for return due to hygiene or limited availability. These include:
- Gift cards or promotional items
- Clearance or sale items (unless defective)
3. Refund Process
Once your return is received and inspected, we will notify you by email about the status of your refund.
If approved, the refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need an exchange, please contact us with your order details and a photo of the issue.
5. Return Shipping
Customers are responsible for return shipping costs unless the product was incorrect or faulty.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
6. Consumer Rights
Nothing in this policy limits your rights under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable losses or damages.
7. Contact Us
For return requests or refund inquiries, please contact our support team at 📧 support@instantresolvations.com.